At TANPAN LLC, we aim for full client satisfaction with every IT service we deliver. We take refund requests seriously and handle each case with transparency and fairness.
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Eligible Refund Conditions
Refunds may be considered under the following circumstances:
- Services delivered do not match the agreed scope or specifications outlined in the project contract.
- Delivery timelines were not met without prior written agreement or notification.
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Refund Request Process
To initiate a refund request, please follow these steps:
- 1Email us at info@tanpanllc.com with the subject line "Refund Request."
- 2Include your full name, project details, and a clear description of the reason for the refund.
- 3Our team will review your request and respond within 5 business days.
- 4Approved refunds will be processed within 14 business days via the original payment method.
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Non-Refundable Items
The following are not eligible for refunds:
- Change of mind after project commencement.
- Partially used or consumed services.
- Third-party software licenses or tools purchased on your behalf.
Contact Us
For refund inquiries or questions about this policy, please contact us: